1. Introduction & Overview
Melbourne Taxi Go (“we”, “us”, or “our”), registered under Australian Business Number (ABN) 54 976 545 734 and operating out of 351 Highlander Drive, Craigieburn VIC 3064, Australia, provides commercial passenger vehicle transport across Greater Melbourne and Victoria.
This Privacy Policy describes how we collect, store, handle, and protect your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and applicable Victorian transport regulations.
2. Personal Information We Collect
To provide safe, accurate, and punctual taxi bookings, we may collect the following information when you interact with our website, telephone booking coordinators, or online booking consoles:
- Contact Details: Full name, telephone number, and email address.
- Trip Parameters: Pick-up address or airport terminal, drop-off destination, scheduled date, pickup time, and special instructions.
- Flight Information: Flight numbers and airline names (for airport transfers) to provide automated flight tracking and synchronization.
- Passenger Requirements: Number of passengers, luggage counts, baby capsule or child booster seat requirements.
- Payment Records: Transaction date, amount charged, method of payment, and digital tax invoice delivery preferences.
3. How We Use Your Information
We use the personal information we collect solely for the following legitimate business purposes:
- Allocating and dispatching an accredited Commercial Passenger Vehicles Victoria (CPVV) licensed driver to your requested pickup location.
- Sending instant SMS and email confirmations, driver contact details, and vehicle status updates.
- Monitoring inbound flight delays at Melbourne Airport (Tullamarine) and Avalon Airport to adjust driver arrivals without delay penalties.
- Issuing itemized Australian GST tax receipts and corporate invoices.
- Responding to customer support queries, lost property inquiries, and service feedback.
4. GPS & Real-Time Location Data
When utilizing our optional “Pick My Current GPS Location” feature in the booking form, we request one-time access to your browser location coordinates via the standard HTML5 Geolocation API. These coordinates are used solely to reverse-geocode your nearest street address or landmark into the pickup field. We do not track or store continuous background location data from your device outside of the booking transaction.
5. Payment Information & Security
In-vehicle payments are processed through secure, bank-grade EFTPOS terminals, Cabcharge readers, or encrypted online payment gateways complying with Payment Card Industry Data Security Standards (PCI-DSS).
Melbourne Taxi Go does not store credit card numbers, CVV security codes, or full banking credentials on our web servers. All digital receipts and transaction logs are stored with industry-standard cryptographic encryption.
6. Disclosure to Third Parties
We do not sell, rent, or trade your personal information to third-party marketing companies or advertising brokers under any circumstances.
Information is only shared with:
- Assigned CPVV-Accredited Drivers: Disclosing pickup location, passenger name, contact number, and trip notes strictly for ride completion.
- Cloud Infrastructure & SMS Dispatch Providers: Secure Australian data hosting facilities and telecommunication networks necessary to deliver notifications.
- Law Enforcement & Regulatory Authorities: Where disclosure is strictly required by Victorian or Australian Commonwealth law or regulatory safety investigations.
8. Data Retention & Safeguards
We retain booking records and invoice copies only for as long as necessary to comply with Australian tax legislation (7-year standard for financial accounting) and Victorian CPVV audit compliance requirements. All stored records are protected by physical, technical, and administrative controls against unauthorized access, modification, or disclosure.
9. Your Rights & Access Requests
Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you and request corrections if any details are outdated or inaccurate. To submit a request, contact our Privacy Officer via the details below. Requests are processed within 14 business days free of charge.
10. Contact Our Privacy Officer
For any questions regarding this Privacy Policy, data privacy practices, or to exercise your rights, please reach out directly:
Melbourne Taxi Go (Attn: Privacy Officer)
ABN: 54 976 545 734
Address: 351 Highlander Drive, Craigieburn VIC 3064, Australia
Telephone: 0431 402 902
Email: info@melbournetaxigo.com.au