Question 1

What is the fastest way to book a taxi with Melbourne Taxi Go?

Accepted Answer

The fastest way to book is to call us directly on 0431 402 902 for immediate 24/7 telephone dispatch. You can also book instantly using our online booking form in under 60 seconds or reach us via WhatsApp (0431 402 902).

Question 2

How are airport taxi fares calculated for Melbourne Airport?

Accepted Answer

We offer upfront, transparent fare estimates for all transfers to and from Melbourne Airport (Tullamarine) and Avalon Airport, with all CityLink/EastLink tolls and airport access fees clearly accounted for. Standard CPVV-regulated metered rates are also available.

Question 3

Are your taxi drivers licensed and accredited in Victoria?

Accepted Answer

Yes, 100% of our drivers are fully accredited by Commercial Passenger Vehicles Victoria (CPVV), hold valid Working With Children Checks, and undergo regular background and vehicle roadworthiness safety audits.

Question 4

What happens if my inbound flight to Melbourne Airport is delayed?

Accepted Answer

We track all flights in real time using automated flight radar integration. If your flight is delayed or arrives early, your pickup time is automatically synchronized at no extra waiting charge.

Question 5

Where do I meet my driver at Melbourne Tullamarine Airport?

Accepted Answer

Once you collect your luggage, your driver will contact you by phone or SMS. For Domestic Terminals (T1, T3, T4), pickups take place at the pre-booked chauffeur and taxi pickup ranks directly opposite the terminals. For International Terminal T2, drivers coordinate pickup at the designated terminal collection zone.

Question 6

Can I request baby capsules or child booster seats?

Accepted Answer

Yes, we provide professionally secured rear-facing baby capsules, forward-facing child seats, and booster seats upon request during booking to ensure the highest safety for traveling families.

Question 7

Are there any surge pricing fees during peak hours?

Accepted Answer

No. Unlike rideshare apps that double or triple prices during peak commuter times, adverse weather, or major sporting events, Melbourne Taxi Go operates with consistent, transparent rates and zero surge multipliers.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), EFTPOS, Cabcharge, cash, and corporate account invoicing. Itemized GST tax receipts are provided on the spot or sent via email.

Question 9

How far in advance should I book my taxi?

Accepted Answer

While we accommodate immediate on-demand pickups (usually arriving within 10–15 minutes in metropolitan Melbourne), we recommend booking airport transfers and early morning trips 12 to 24 hours in advance to guarantee your preferred vehicle type.

Question 10

Can I cancel or modify my booking without penalty?

Accepted Answer

Yes, you can modify or cancel your scheduled booking free of charge up to 2 hours before your scheduled pickup time by contacting our 24/7 team via phone or WhatsApp.

Question 11

Do you service regional Victoria and long-distance transfers?

Accepted Answer

Yes, we regularly provide long-distance transport to Geelong, Ballarat, Bendigo, Mornington Peninsula, Yarra Valley, Phillip Island, and regional Victorian destinations.

Melbourne Taxi Help & Answers

Frequently Asked Questions

Explore Our Taxi Guides & Service Details

Airport Terminal Pickups

Luggage & Seating Capacities

Online Fixed Fare Estimator

Cancellation & Refunds

Ready for a Smooth, On-Time Ride? Book Your Melbourne Taxi Now.